Bpm’online recognized in 2018 Gartner Magic Quadrant for CRM Customer Engagement Center

Wednesday, June 20, 2018
News

Bpm'online, a global business software company leading in the space of business process automation and CRM, is pleased to announce that it has once again been included in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center(1). This marks the fourth consecutive year bpm’online has received this recognition.

According to Gartner, the “Magic Quadrant examines the global market for customer service and support applications that enable customer service agents to engage customers through their preferred communication channel.” The report continues by stating, “this is one of the fastest-growing application software markets… To be included here, the vendors have to have a clear point of view on how to escalate customer support from digital self-service to human agents and back again, while retaining the context of the interaction for reporting and future customer engagements.”
 
Bpm’online provides an intelligent service management platform to accelerate service delivery and customer delight. The company has become well-known all over the world for its intelligent solutions that help business accelerate the main pillars of the Business Transformation Cycle: implementation, adoption, alignment and change. An essential component to being able to deliver in these four areas is bpm’online’s intelligent service management capabilities which more efficiently codify service operations and harnesses the power of their low code platform to improve service teams’ agility and efficiency. Users of bpm’online’s service management solution realize the value they receive and have given bpm’online the reputation of being amazingly easy to use, configure, modify and scale. By delivering out-of-the-box customer service processes, and industry leading case management and case routing capabilities, bpm’online enables companies to deliver fast, efficient and consistent resolutions for each customer case, ensuring a rewarding customer experience regardless of the channel.

Bpm’online believes its inclusion in this industry leading report further validates the organization’s commitment to helping companies accelerate in today’s ever changing digital landscape. With the power of BPM and CRM, organizations are better equipped to more personably, meaningfully, and quickly engage their customers. 

“At bpm’online, we work tirelessly to deliver intelligent service management tools to streamline operations and accelerate business growth,” said Katherine Kostereva, CEO and Managing Partner at bpm’online. “In addition to hearing amazingly positive feedback from our customers, we believe being recognized year after year for these efforts provides confirmation that our hard work is paying huge dividends for organizations around the globe as they deliver service excellence to their customers.”

Learn more about bpm’online service >>

Test-drive bpm’online service product >>

The complete report is available on Gartner.com (requires subscription).

(1) Gartner, Magic Quadrant for the CRM Customer Engagement Center, 16 May 2018

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About bpm’online
Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!
For more information, please visit: www.bpmonline.com